Taking a vacation and staying at a hotel should be a luxury experience. Trying to maximize profit, Ka Hotels have taken a page from the airlines’ customer service handbook. This is the story of Livia’s stay at a Ka hotel. The poor treatment she receives leads her to seek the hotel’s owner, Mary. Persuaded to change the way the hotel operates, Mary breaks away from Ka Hotels. Mary’s new Khant Hotel treats Livia better. Her stay is more enjoyable, until it’s over.